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Syllabus/Procedure: SBI Customer Relationship Executives

Selection Procedure for SBI Customer Relationship Executives

Stage 1:
Candidates will be called for written test / online test at selected centres i.e.
Ahmedabad
Bangalore
Bhopal
Bhubneswar
Chandigarh
Chennai
Guwahati
Hyderabad
Kolkata
Lucknow
Mumbai
New Delhi
Patna
Cochin.

According to SBI they may change the centers at their will.

Syllabus for SBI Customer Relationship Executives Stage I (Written Test):

The test will be objective type covering topics of

1. English language
2. General Knowledge
3. Computer

NOTE:
a. This test will be of qualifying nature.
b. The marks secured will not be added for final selection. The marks obtained in these papers will not affect the merit list.
c. Candidate have to score minimum qualifying marks in these papers.
d. The question paper will be bilingual i.e. in Hindi & English.

Stage 2 (Interview):

The candidates scoring high enough in the test will be called in the ratio of 3:1 as per, the Bank’s decision, for interviews at different LHO centres.

Marks Breakdown:

Interview - 75 Marks
Additional Qualifications - 16 Marks
Experience - 9 Marks

Those candidates, who score minimum 40% (35% for SC/ST/ PWD) marks out of 75 marks in the interview as well as out of total 100 marks i.e. interview additional qualification and experience marks and also fullfilling the eligibility criteria, will be considered for drawing of merit list. Merit list will be drawn up based on interview, qualifications & experience marks.

Candidates will be selected (category wise) in descending order of merit based on the vacancies.

Job Profile (This is Illustrative only and not exhaustive):
i. Expected to provide personalized services and build lasting relationships with higher-end customers in his portfolio. Should aim to get their maximum share of bankable business to our Bank.
ii. Responsible for marketing of various group products of the Bank and to cross sales / up sale for greater share in the wallet of the customer.
iii. Responsible for increasing business by improving product utilization ratio of the existing customers and by regularly adding new high value customers to his portfolio.
iv. Primarily outbound and should spend>60% of his time in building relationships in meeting customers existing/ potential at the place of their choice.

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